FAQ's
Q: Where do you ship to?
We offer Canada wide shipping only.
Q: What is the return & exchange policy?
Returns and exchanges are not currently offered for no longer wanting the item or delayed delivery. However, We take an active role in each and every purchase made to ensure that our customers have a great experience. For more information please check our return & exchange policy page.
Q: What are the shipping options?
We offer a flat shipping rate of $9.99. Free shipping is offered to orders of $75 or more.
Please check our shipping info page for more information.
Q: When will I receive my order?
Orders can take up to 10 business days to arrive at destination.
Q: How do I track my order?
Once your order has been shipped, your tracking information will be emailed to you. The customer's order status page displays real-time shipping updates from the carrier.
Q: What do I do if I never received my order?
Please contact our Customer Service Team at foureleventhrift@gmail.com or dm us on Instagram at @foureleventhrift .
Q: What do I do if I received a defective order?
If your order is defected or not as described, you have 7 days after the delivery to contact us for a refund. Please contact our Customer Service Team at foureleventhrift@gmail.com or dm us on Instagram at @foureleventhrift .
Q: How to I make changes to an order I’ve already placed?
We encourage customers to review the listing photos, description, measurements and item condition before placing an order. However, if you decide you need to make a change or cancel an order after placed, please contact us as soon as possible.
Q: Are my personal details safe?
We know that customers care how account information is used, and we appreciate customers' trust that we will do so carefully and sensibly. We do not access or use customer information for any purpose other than as legally required and for maintaining our services and providing them to our customers and their end users.
Q: How do I contact the shop if my question isn’t answered here?
Please, email us at foureleventhrift@gmail.com or dm us on Instagram at @foureleventhrift .